From fragmented tools to one integrated workflow

Art Shippers has built a strong reputation as a trusted logistics partner for the international art world. Working exclusively for auction houses, museums, galleries, and private collectors, the company specializes in the transport, handling, and storage of high-value and often unique artworks.

Their work is all about precision, care, and trust. Every object is unique, and every project requires a tailored approach. That’s part of their DNA. As the company continued to grow, so did the complexity of its operations – and the need for a more integrated way of working.

Bye-bye patchwork of systems

Sven Lacante, Logistics Manager: “For years, we relied on a combination of different software tools. We started with WinBooks and later switched to Exact Online. Exact allowed us to manage part of our CRM, but we still needed additional tools for planning and operational workflows. The result was a fragmented setup of three to four systems that did not communicate efficiently. It became a patchwork. Not practical, and there was a clear lack of integration between the systems. That’s why we started looking for an all-in logistics solution. Today, Exact Online is only used for accounting, while operational processes are centralized elsewhere.”

Discovering My-ART-Logistics

The connection with AGePe Logistics Software came organically. “We came across AGePe Logistics Software on LinkedIn and noticed that some of our competitors were already working with My-ART-Logistics. That triggered our interest.”

After gathering feedback and exploring the possibilities, the decision followed naturally: Art Shippers chose to implement My-ART-Logistics, the ERP platform specifically developed for fine art logistics.

Phased approach: core operations, scanning, WMS, planning, Mobile Worker

After several preparatory meetings, the implementation started in mid-November 2025, following a clear phased approach.

Phase 1: core operations
The first step focused on quotations and invoicing. The transition required some adjustment initially, and certain functionalities were not relevant for the Art Shippers’ market but were quickly aligned with local needs.
Phase 2: scanning and WMS
The next phase introduced the scanning and warehouse management module (WMS). Previous attempts with multiple partners had not been successful, due to the complexity of handling unique items, where each artwork requires its own identification. My-ART-Logistics provides the necessary flexibility to manage these unique pieces correctly. Client collections are currently being inventoried and scanned into the system.
Phase 3: planning and Mobile Worker
The final phase focuses on planning and the Mobile Worker module for drivers and warehouse staff, enabling full digital time registration and operational follow-up. The planning module is currently in its testing phase, with a full go-live by the end of April 2026.

More control, better planning, increased efficiency

Sven Lacante: “Switching from multiple tools to one integrated system required a significant shift in mindset. In an all-in system, you can’t skip steps – otherwise your file status won’t be correct. The first month was challenging. In hindsight, it might have been easier to start on January 1st instead of mid-November, especially from an accounting perspective. But we worked through it together. With the support of Senior Business Consultant Sven Boeckx, the transition quickly improved. We realized that once you master the system, you really start to benefit from it.”

Today, around 12 users are working with My-ART-Logistics. Quotation management and dossier follow-up are already running smoothly, while planning is in its final testing phase. The biggest expected gains lie in planning optimization.

“We’re really looking forward to the added value of the planning module. What we’ve seen so far shows that we’ll be able to organize groupage transport much more efficiently than before. The system also enables smarter recurring planning. We’ve created job series for recurring routes, like our weekly trips to Paris and London. That means we don’t have to rebuild everything each time. Once fully operational, the Mobile Worker module will further streamline our field operations.”

Continuous improvement

A key strength of the collaboration lies in the continuous feedback loop.

Sven Lacante: “Small improvements and details are always picked up by the AGePe team, and discussed internally. They evaluate whether something adds value for all users. Some requests are even actively being developed, such as enhanced planning functionalities and better visibility for recurring routes. For us, it was essential to be able to look ahead – for example: London is scheduled again in four weeks, what did we plan last time? It’s great to see that AGePe Logistics Software is really listening to those needs. While we are still in the final phase of implementation, the benefits are already visible. We can clearly feel progress in both our way of working and our results. Once everything is fully up and running, we’re confident this system will bring us even more efficiency and control.”

With a dedicated support structure, access to the customer portal, and a responsive service team, Art Shippers sees the collaboration with AGePe as a long-term partnership.

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